Syntrix Phantom Syntrix Phantom

Support

Client support path for operational and setup issues.

Main Features

  • Guided reporting for account, proxy, and task issues.
  • Fast escalation path for production blockers.
  • Direct purchase and onboarding support via WhatsApp.

Inside This Page

  • Issue reporting
  • Support contact path
  • Client guidance notes

Step-by-Step Walkthrough

  1. Collect issue details (module, account, proxy, task id).
  2. Attach exact error text and expected result.
  3. Escalate through support channel for fast turnaround.

Advanced Controls

  • Structured reports reduce time-to-fix for production blockers.

Best Practices

  • Send reproducible steps, not only screenshots.

Troubleshooting

  • If urgent outage: stop active tasks, preserve logs, then report.

Function Reference

Buttons Reference

Each control includes function and usage guidance.

Topbar Dashboard
What it does: Open dashboard overview page.
How to use: Click this control when you need this action, then verify result/status on the same page.
Topbar Task
What it does: Open task creation and runtime management page.
How to use: Click this control when you need this action, then verify result/status on the same page.
Topbar Accounts
What it does: Open account management page.
How to use: Click this control when you need this action, then verify result/status on the same page.
Topbar Automation
What it does: Open automation controls page.
How to use: Click this control when you need this action, then verify result/status on the same page.
Topbar SMM Module
What it does: Open SMM provider/rules configuration page.
How to use: Click this control when you need this action, then verify result/status on the same page.
Topbar SMM Orders
What it does: Open SMM order history and bulk action page.
How to use: Click this control when you need this action, then verify result/status on the same page.
Topbar Health
What it does: Open health checks page.
How to use: Click this control when you need this action, then verify result/status on the same page.
Topbar Support
What it does: Open ticket/support page.
How to use: Click this control when you need this action, then verify result/status on the same page.
Topbar Guide
What it does: Open in-app guide/documentation page.
How to use: Click this control when you need this action, then verify result/status on the same page.
Topbar Updates
What it does: Open update check and install page.
How to use: Click this control when you need this action, then verify result/status on the same page.
Topbar Settings
What it does: Open global settings page.
How to use: Click this control when you need this action, then verify result/status on the same page.
Topbar Licence
What it does: Open license activation/validation page.
How to use: Click this control when you need this action, then verify result/status on the same page.
Create Ticket
What it does: Submit support issue ticket with selected type/details.
How to use: Click this control when you need this action, then verify result/status on the same page.
Refresh Tickets
What it does: Reload ticket list and statuses.
How to use: Click this control when you need this action, then verify result/status on the same page.
Reply
What it does: Send message reply in selected support thread.
How to use: Click this control when you need this action, then verify result/status on the same page.

Switches Reference

Switches show behavior impact and safe usage pattern.

No dedicated toggles on this page; support actions are form/button based.
What it does: No dedicated toggles on this page; support actions are form/button based.
How to use: Toggle this switch to enable/disable behavior, then save settings if required.

Modal Buttons Reference

Modal actions are separated so operators know exactly which popup button to press.

Alert modal OK
What it does: Acknowledge ticket create/reply success or failure responses.
How to use: Open the related popup, review values, then click the described button to confirm or cancel.
Alert modal OK
What it does: Show attachment upload or thread refresh errors.
How to use: Open the related popup, review values, then click the described button to confirm or cancel.

Purchase Syntrix Phantom

For activation or renewal, purchase directly on WhatsApp.

Buy on WhatsApp View Pricing